Can I change my deposit limit at any time?

Lowering your limit takes effect immediately. However, increasing a limit is subject to a 7-day waiting period — to prevent impulsive decisions. This is in place for your own protection.

Can I open another account after self-exclusion?

No. While self-exclusion is active, any attempt by the same person to open a new account will be detected and blocked. This rule is strictly enforced. For permanent self-exclusion, it applies without exception.

What is the difference between a cooling-off break and self-exclusion?

A cooling-off break is a temporary pause of 24 hours to 30 days — it ends automatically when the period expires. Self-exclusion runs from 6 months up to permanent — even after the period ends, additional steps are required to reactivate. Self-exclusion is the right choice for serious issues.

Are the responsible gaming tools free?

Yes, completely free. All of i88's responsible gaming tools — deposit limits, session limits, cooldown, and self-exclusion — are available to every account holder at no cost.

What should I do if I think a family member is addicted?

Start with a calm conversation, express your concerns without placing blame. Contact i88 Support — we take third-party reports seriously. For professional help, reach out to a mental health helpline.

i88 | Responsible Gaming — Play Safe and Stay in Control

What Is Responsible Gaming and Why It Matters

Online gaming is now part of everyday entertainment for millions of people in Bangladesh. From Live Casino and betting to bingo and fish games, platforms like i88 offer fun and excitement. But like any form of entertainment, gaming has its boundaries — and staying within them is what keeps it truly enjoyable.

Responsible Gaming It means managing your own budget and time, playing for entertainment rather than to chase losses, and having the courage to seek help when needed. i88 has believed in these values from the start — we want you to enjoy the experience in a healthy way for the long term.

Core Principles of Responsible Gaming

Gaming is a Entertainment, not a source of income.
Only bet money that you can afford to lose without it affecting your household.
Set your time and spending limits in advance.
Avoid playing while under the influence of alcohol or when under stress.
Don't chase your losses with more bets.
Always prioritize spending time with family and friends.

Please note: Winning and losing are both a normal part of gaming. Playing responsibly means keeping a clear head in both situations and staying in control of your own decisions.

Warning Signs — When to Stop

Problem gaming develops gradually and can be difficult to recognize on your own. If you notice the following signs in yourself, stop and seek help.

Chasing losses by placing bet after bet to win back what you've lost

Unable to stop even after exceeding your budget

Spending more time gaming at the expense of family or work

Feeling restless, anxious, or irritable when not gaming

Taking out loans or dipping into savings to fund gaming

Hiding how much you are gaming from people close to you

Neglecting daily responsibilities (work, studies)

Having trouble sleeping or eating when you're not gaming

Caution: If you notice three or more of the signs above in yourself, take a break now and reach out to our support team. Seeking help is not a weakness — it takes courage.

A simple way to understand your risk level

Low Risk — Plays occasionally, stays within budget

Moderate Risk — Occasionally exceeds limits

High risk — losing control, help is needed

i88's Safety Tools

The i88 platform includes several built-in tools to help you play responsibly. You can activate these tools yourself directly from your account settings.

Deposit Limit Set a maximum deposit amount on a daily, weekly, or monthly basis.

Session Time Limit Decide in advance how long each session will last — automatic alerts when your time is up.

Loss Limit Set a limit on the maximum amount you are willing to lose within a given period.

Cooling-Off Break Temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion Apply to have your account fully closed for an extended period.

How to activate: Log in to your account → Settings → Responsible Gaming → Choose your preferred tool → Set your limit → Save. Contact our support team if you need to make changes.

Betting & Deposit Limit Settings

Setting limits means trusting yourself — deciding in advance: "This is my entertainment budget, and that's it." At i88, you can set limits across three levels.

Limit Types	Duration	Effective Time	Can be changed
Deposit Limit	Daily / Weekly / Monthly	Instant	After 7 days (reductions take effect immediately)
Loss Limit	Daily / Weekly / Monthly	Instant	After 7 days (reductions take effect immediately)
Session Time Limit	Per Session	Instant	At Any Time
Cooling-Off Break	24h / 7 Days / 30 Days	Instant	After the Period Ends
Self-Exclusion	6 Months / 1 Year / Permanent	Instant	After the Period Ends (Permanent exclusion cannot be reversed)

Steps to Set Your Limits

Step 1: Set a monthly entertainment budget — an amount you can afford to lose entirely without affecting your daily life.
Step 2: Break that budget down into weekly and daily amounts.
Step 3: Log in to your i88 account and go to Responsible Gaming settings.
Step 4: Set both a deposit limit and a loss limit.
Step 5: Before each session, remind yourself — this is entertainment.

i88's commitment: Reducing your limit always takes effect immediately. The 7-day waiting period for increasing limits protects you from making decisions in the heat of the moment.

Self-Exclusion

If you feel you need a long break from gaming, self-exclusion is the most effective step you can take. It is not a sign of failure — it is an act of self-care.

What Happens After Self-Exclusion

Account login is completely restricted for the selected duration.
No promotional emails or notifications will be sent.
Any attempt to open a new account will be detected and blocked.
After the period ends, a 24-hour cooldown applies before reactivation.
A permanent self-exclusion cannot be reversed — your account cannot be reactivated.

6 Months Short-Term Break

1 Year Medium-Term Break

Permanent Irreversible Decision

To apply for self-exclusion: Contact our support team — [email protected] — or apply via Live Chat. Your request will be processed within 1 hour of receipt.

Self-Assessment — Know Yourself

Answer the following questions honestly. If most of your answers are "Yes", it may be time to pause and reflect.

Ask Yourself

1

Do you often end up spending more than your planned budget?

2

Has gaming caused conflict with your family or left them worried?

3

Do you keep playing after a loss, convinced your luck is about to turn?

4

Do you feel restless or irritable when you're not gaming?

5

Do thoughts of gaming creep in while you're working or studying?

6

Have you taken out a loan or borrowed money from others to fund gaming?

7

Have you ever tried to stop but couldn't?

Result: 1–2 "Yes" answers: Stay cautious. 3–4 "Yes" answers: Set limits and take a break. 5+ "Yes" answers: Seek help now — [email protected]

Minor Protection

I88 strictly prohibits anyone under 18 from using the platform. We are committed to protecting children and teenagers from gaming addiction.

What We Do

Date of birth verification is mandatory at registration.
A national ID or birth certificate may be requested in cases of doubt.
Age is verified during the KYC process.
Accounts are immediately closed if an underage user is identified.

Advice for Parents

If your child is spending too much time online, here are a few simple steps you can take:

Use parental control software on your devices.
Keep content filters enabled in your browser for gaming sites.
Keep your account credentials and password secure and away from your children.
Have open conversations with your child about their online activity.

Report: If you suspect a minor is using i88, let us know immediately — [email protected] — We'll act on it right away.

Help & Contact

Asking for help takes courage. The i88 support team and external specialist organizations are always here for you.

I88 Support

Live Chat 24/7 Bangla-language support — get an instant response.

Email Support [email protected] — typically responds within 24 hours.

External Support Organizations

Professional help is also available outside of i88. The organizations below offer free consultations:

National Mental Health Helpline: Kaan Pete Roi — 01779-554391 (Bangladesh)
Gamblers Anonymous: International Peer Support Groups
GamCare: Specialist Support Organizations for Gaming Addiction
BeGambleAware: International Organizations for Information and Advice

Keep in mind: Seeking help means you are responsible. i88 is committed to standing by you — not just for winning, but for your well-being.

At i88 Responsible Gaming — Fun with Protection

Table of Contents